At Elevate Health Clinic, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This policy outlines how we collect, use, store, and disclose your personal and health information.

 

1. What Information We Collect

We collect personal information including:

● Name, address, phone number, email

● Date of birth

● Medicare or private health insurance details

● Medical and health history

● Referrals, test results, treatment notes

 

2. How We Collect Information

We collect your information:

● When you book or attend an appointment

● From referrals or other health providers (with your consent)

● Through online forms, emails, or phone calls

● Via third-party platforms you authorise (e.g., booking systems)

 

3. Why We Collect Your Information

Your information is collected to:

● Provide safe, personalised health care

● Communicate with you about your treatment

● Manage bookings, billing, and insurance claims

● Meet legal and professional obligations

 

 

4. How We Store and Protect Your Information

We store information securely in:

● Encrypted practice management software

● Locked physical filing systems (if applicable)

We take reasonable steps to:

● Protect against unauthorised access, loss or misuse

● Restrict access to authorised staff only

● Regularly update cybersecurity protocols

 

 

5. Disclosure of Your Information

We may disclose your information to:

● Other health providers involved in your care

● Medicare/private health funds (for billing)

● Regulatory bodies (e.g. AHPRA), if legally required

● IT providers (who must comply with strict confidentiality)

 

We will never sell or share your data for marketing purposes.

 

6. Access and Corrections

You may request access to your personal information at any time. You may also request corrections if you believe your information is inaccurate or incomplete. To do so, contact us at: info@elevatehealthclinic.com.au

 

7. Complaints

If you have concerns about how your information has been handled, please contact us. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

8. Contact Us

ELEVATE HEALTH CLINIC

8/22 Lexington Drive Bella Vista NSW 2153

info@elevatehealthclinic.com.au

(02) 8883 0178

www.elevatehealthclinic.com.au