Privacy Policy

1. What Information We Collect

• Name, address, phone number and email address
• Date of birth
• Medicare or private health insurance details
• Medical and health history
• Referrals, test results and treatment notes

2. How We Collect Information

• When you book or attend an appointment
• From referrals or other health providers (with your consent)
• Through online forms, emails or phone calls
• Via third-party platforms you authorise

3. Why We Collect Your Information

• Provide safe, personalised health care
• Communicate with you about your treatment
• Manage bookings, billing and insurance claims
• Meet legal and professional obligations

4. How We Store and Protect Your Information

We store your information securely in encrypted practice management software and locked physical filing systems. We protect against unauthorised access, restrict access to authorised staff only, and regularly update our cybersecurity protocols to maintain data security.

5. Disclosure of Your Information

We may share your information with:

• Other health providers directly involved in your care
• Medicare or private health funds (for billing purposes)
• Regulatory bodies such as AHPRA, if legally required
• IT service providers (who must comply with strict confidentiality obligations)

6. Access and Corrections

You have the right to access and correct your personal information at any time. To request access or make a correction, please contact us directly at [email protected]. We will respond within a reasonable timeframe.

7. Complaints

If you believe we have breached your privacy, you may lodge a complaint directly with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.